I can't scan documents from the PC any more, with my HP Photosmart B110a

[paolo8]

I usually scan my documents from the PC. Now it doesn't work any more, because the software HP SOLUTION CENTER doesn't work any more. It simply displays this screen.

I have uninstalled an reinstalled all software with no results.

Please Help!

[paolo8]

[Dragon-Fur]

@paolo8 

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What happened?

The Flash wrapper used on the old software for older printers no longer works.

Flash has not been used in printer software for years but was never removed from older unsupported software.

Flash has been permanently disabled by Adobe.

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There are several remedies.

If you don't like the recommended solutions, there are others floating around the Community.

NOTE:  Not all options are available in Windows 7/

Start

Leave the Solution Center software installed...

 Solution Center GUI - Main Menu - is based on Flash.

Flash is gone and is never coming back.

>>> The GUI that opens the main Solution Center software menu depended on Flash.

Short Answer

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Flash Player is permanently disabled as of 12-Jan-2021

The HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html

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HP Document:

HP Printers - HP Solution Center doesn't open 

and

TKB article contributed by HP JessikaV

HP Solution Center not working : Adobe Flash Player Error and Unable to scan

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Longer Explanation / Examples

Print software still works with applications. 

Tools and other status reports are explained in your printer's User Guide.

1.  Start Scan using HP Scan executable

You might be able to simply start HP Scan / Scan using the program executable.

For example:

The old Solution Center Scan software is located in "Digital Imaging"

C:\Program Files (x86)\HP\Digital Imaging\bin\

OR

C:\Program Files\HP\Digital Imaging\bin\

Find and Double-Click on File name / executable:  hpiscnapp.exe 

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Various Software / Applications for Scan

2.  Windows Scan – Microsoft Store - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

3.  Paint- the Original - Paint (mspaint) can be used to scan.

4.  NAPS2– “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

5.  HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

6.  HP Scan Extended

• Download-Save-Install >  HP Scan Extended 
• HPSE is a subset an older Full Feature Software suite.  Leave your printer software installed, then install HPSE.
• HPSE features are very similar to the HP Scan Software released after 2015.

OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
• Right-Click HPScan.exe > Select Pin to Taskbar
• Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
• Right-Click HPScan.exe > Select Pin to Start

Example

NOTE:  Setup is similar for both Image JPEG and PDF scanning

Some options are model dependent.

>>>> Be sure to check / adjust the settings in More >

7.  Irfanview > Brilliant Free Photo Viewing and Print Software

Irfanview requires installation of third party software

 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.

• Create a Restore Point (optional, recommended)
• Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
• Additional information at the website, including:  FAQ

NOTES

• Both 32bit and 64bit versions for Windows are available.
• Irfanview is also available as an Windows 10 Application from the Microsoft Store

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:  https://www.fosshub.com/IrfanView.html

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

How to find Help within the Irfanview software

Once installed, open the software > tab Help

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General Example - Irfanview - Scan Setup

Acquire / Batch Scanning

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[paolo8]

Thanks for your quick reply

I tried with Windows fax and scanner and it scans. But I need to scan more pages in the same document. I don't find the way to do this: am I wrong?

[Dragon-Fur · Accepted solution]

@paolo8 

You are welcome.

I don't use Windows Fax and Scan - I think it supports only the basic functions.

So, I think you are not wrong about that application.

Options that will / should work in your older Operating System include:

HP Scan - direct call from the executable

and

HP Scan Extended

Both of these options are included in my original message.

What if you had Windows 10?

Well, there are certainly more apps and options available.

Truth is that none of the workarounds actually fix the underlying condition.

Everything you find here - or anywhere else - are just band-aids intended to patch the issue so you can use the old printer.

The only SOLUTION is to replace the printer.

If you go in that direction, do be careful that you get a printer that will support your older OS version.

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[paolo8]

HP Scan Extended works fine ! Thank you

[Dragon-Fur]

@paolo8 

You are welcome.

Good to go for now, then.

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"