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‎04-11-2019 02:56 PM

HP Recommended

The requested URL /pub/softlib/software13/printers/EN7100/EN7100_Full_WebPack_44.3.2218.exe was not found on this server.

1 person had the same question
6 REPLIES 6

‎04-11-2019 04:08 PM - edited ‎04-12-2019 08:52 PM

HP Recommended

There is currently an issue with some of the HP support pages.  The issue has been reported and is being addresed but I do not have any information on when it will be resolved.

 

I suggest checking back in a few hours or tomorrow. 

 

EDIT - Please use the link @ShlomiL posted below.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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‎04-11-2019 06:06 PM

HP Recommended

I actually have the photo envy 7155 but I am getting a very similar error message. I was constantly being kicked off line and getting a blue error screen. The virtual chat and other instructions on HP said to delete everything I had and reinstall it all since it was a glitch. now I can't install that?????? Any idea on the fix? this is my 2nd printer (same model) since september with the same issues I am NOT happy

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‎04-11-2019 07:42 PM

HP Recommended

The HP Photo Envy 7155 would use the same driver, I would suggest checking back.  I expect it will be fixed soon.

 

I will check and post in this thread when I see the issue has been resolved.   As I said above I do not have any information on when that might be.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎04-11-2019 11:03 PM

HP Recommended

Hi,

Please use the following driver to install your printer:

https://ftp.hp.com/pub/softlib/software13/printers/EN7100/EN7100_Full_WebPack_44.4.2678.exe

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-12-2019 10:02 AM

HP Recommended
@ShlomiL wrote:

Hi,

Please use the following driver to install your printer:

https://ftp.hp.com/pub/softlib/software13/printers/EN7100/EN7100_Full_WebPack_44.4.2678.exe

 

Regards,

Shlomi

Thanks @ShlomiL the link you gave works and is for a newer driver.  Hopefully HP will get the links from the product pages fixed soon.....


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎04-12-2019 08:55 PM

HP Recommended

The HP Support page for these drivers has been updated.  If you have not already downloaded the driver from the link @ShlomiL gave you can now download from here: https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-7100-all-in-one-printer-series/907311... 

 

The updated driver version is now available.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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