I cannot get my HP DeskJet 3755 Printer to install on my Windows 10 Laptop.

[JamminJames24]

I have a HP DeskJet 3755 Printer.  I have tried to do all the things I can think of to connect this printer to my WiFi.  I have tried the HP Easy Share, but when I run this program it will go to all the steps until it tries to connect to the website to try to register the printer, then it gives me a message of could not connect to the internet or signal is lost.  This is untrue as I am Ethernet wired to the internet.

Then if I go onto my laptop and click add printer, it will locate the printer and then when I click Add Printer it will add it but then say Driver Unavailable.  I have tried the HP Scan Doctor and it scans and says nothing wrong with the Printer.  I have downloaded all the drivers on HP.com and none of them work for my model.  It will still locate my printer and tell me driver unavailable.  I need this printer for serious business, but nothing I have tried will work.  HELP!!!!!!!

[Kumar0307 · Accepted solution]

@JamminJames24, Welcome to the HP Support Community!

I understand you are not able to print wirelessly from the computer. To assist you better, are you using a Win 10 PC?

Lets us try these steps:

Use the WPS method to connect the printer to the wireless network as shown in this document. 

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JamminJames24]

Thank you for your message. I worked with HP Support and gave them access to my computer and we got it fixed.

[Kumar0307]

@JamminJames24

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!