I cannot sign in (log in) to my hp smart android app on my samsung tablet, it gives me an error msg.

[Paul_Sh]

Error message:

Please wait, you will be redirected to hp smart in a few seconds.

Your redirect is taking too long, click here to return.

Something went wrong, we apologize for the inconvenience, please try again later.

[Kumar0307]

@Paul_Sh, Welcome to the HP Support Community! I’m here to help.

Make sure the Android device is up to date.

Have you tried reinstalling the HP Smart app?

For assistance, refer to - HP printer setup (HP Smart app)

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Paul_Sh]

Hi, thanks for your kind reply, I tried both solutions (to update my Android device, and to re-install the HP Smart app) both today and also previously (before even posting my first question I had done the same 2 procedures), but still the same error message occurs. Thanks a lot for your help.

[VladNC]

I have the same problem with the application on a Samsung Galaxy S22 Ultra phone.

Later edit: And now, after giving up and closing the app, I also have a "Setting up your HP account" android notification that can't be dismissed and doesn't do anything when I tap it. Great job, HP.

[greenturtle · Accepted solution]

Hi @Paul_Sh ,

Thanks for using the HP Support Community.  

Try this solution highlighted here:

https://www.youtube.com/watch?v=PznIYq0VO0o

Hope that helps!

[VladNC]

Thanks for the helpful reply. From the video you linked it seems the problem is an incompatibility between the HP app, the HP website, and the default Internet browser on the phone.

I'm currently using Microsoft Edge as a browser on my phone. This browser includes tracking prevention and ad blocking and SmartScreen malicious site protection.

As a first step, I disabled ad blocking. The problem persisted.  Then I disabled tracking prevention. The problem persisted. Then I disabled the SmartScreen feature. The problem persisted. Then I switched my default browser on the phone to Google Chrome. The problem persisted. Which is not surprising. Both Microsoft Edge and Google Chrome are based on the same Chromium engine.

So, it seems the HP app and/or website are currently incompatibile with both Microsoft Edge and Google Chrome on Android. As a result, I switched my default browser to Samsung Internet. Then it finally worked.

In conclusion, until HP fixes this bug, which is most likely something related to their web site code, you need to set temporarily your default browser to Samsung Internet. According to the video linked in the above comment, Firefox might also work on other phones that don't have the Samsung browser.

The fact that the HP Smart app and/or HP website doesn't work properly with the most popular browser on Android, Google Chrome, is clearly a problem that needs fixing. You can't force everyone to switch to Firefox or another browser just to be able to use this app. It's not worth the hassle.

I hope HP is working on fixing this bug, so that we don't have to use workarounds. Having to switch my default browser to another browser each time I need to use various features of this app is unacceptable.

[Paul_Sh]

The video you provided in the link is very good, but I don't wish to make Firefox my default browser because I have used Chrome for years, and I prefer that HP solve the issue if possible, thanks.

[VladNC]

I agree. If we allow apps to dictate the browsers we use on our phones, what happens when other apps require a specific browser? If one app requires Chrome and another app requires Firefox, do we keep changing the default browser each time we have to use one of those apps?

Having the app dictate the browser we use is clearly not acceptable. Especially when the most popular browser is the one the app refuses to work with.