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RaymondChitec
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I did a downgrade and my network doesn't work, the UTP port doesn't receive a signal

‎12-20-2020 06:06 PM - edited ‎12-20-2020 07:00 PM

HP Recommended
Product: color laser jet Enterprise mfp m577
Operating System: Microsoft Windows 10 (64-bit)

I updated the firmware in the future smart 4 version and it gave me the error 49.38.03, so I decided to do a downgrade and install the future smart 3.

When I installed this version I didn't get any error but it didn't have network, the UTP port stopped receiving signal, when I put it in pre-boot mode it has network but I automatically remove it so it loses network.

I hope you can help me thanks in advance!

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RaymondChitec
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‎12-20-2020 06:41 PM

HP Recommended

I updated the firmware in the future smart 4 version and it gave me the error 49.38.03, so I decided to do a downgrade and install the future smart 3.

When I installed this version I didn't get any error but it didn't have network, the UTP port stopped receiving signal, when I put it in pre-boot mode it has network but I automatically remove it so it loses network.

I hope you can help me thanks in advance!

 

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