I have a COVER PAGE that comes out of my HP deskjet 2722, and how can I eliminate this?

[Jerry6652]

I have a COVER PAGE that comes out of my HP deskjet 2722, and how can I eliminate this?

I have a HP Chromebook - 14-db0043wm,

Thank you for your input.

[Echo_Lake]

@Jerry6652

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Does it happen with the all documents? 
• Have you tried printing photos? 
• Are you able to make copies from the printer?

Keep me posted for further assistance.

[Jerry6652]

• Does it happen with the all documents? Ans: Yes
• Have you tried printing photos? Ans: Yes and it's ok..printed my passport photos.
• Are you able to make copies from the printer? Ans: Yes

[Echo_Lake]

@Jerry6652

Thank you for posting back. 

Could please share picture the cover page that you're printing?

[Jerry6652]

This printer does not scan so I can send you a copy of the COVER PAGE.  When the cover page comes out of the printer it states " COVER PAGE" and with it sends me a detailed description of

media limits

job id

driver

driver version

description

printer location

make and model:  pyramidrefresh17,hpcup

printer

created at

printed at

[Echo_Lake]

@Jerry6652

Thank you for posting back. 
 

Let's try this:
Remove a preferred printer from the HP Print for Chrome list.

• From the Chrome browser, click on the Apps icon  in the upper left-hand corner of the browser.

A list of Chrome apps displays.

1. Select HP Print for Chrome.
2. From the HP Print for Chrome window, click Add printers by IP address, and then click REMOVE next to the printer you want to disconnect.
3. The selected printer is removed from the list.

Once the printer is removed, let’s restart the printer and the Chromebook:

• From the Chrome browser, click the Apps icon  in the upper left-hand corner the browser.

A list of installed Chrome apps displays.

1. Select HP Print for Chrome.
2. From the HP Print for Chrome window, click Add printers by IP address.
3. Click Add printer.
4. In the Printer name field, type your printer model or choose a name for your printer, and then type your IP address in the IP Address field.

The printer is automatically added to the list of preferred printers.

Try printing now.

Keep me posted!

[Jerry6652]

It is still the same.

[Echo_Lake · Accepted solution]

@Jerry6652

Thank you for posting back.

I appreciate your efforts to try and resolve the issue.  As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.