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‎02-12-2020 05:35 PM - edited ‎02-12-2020 05:39 PM

HP Recommended
Product: HP Officejet 6700 all in one printer
Operating System: Microsoft Windows 10 (64-bit)

I am trying to download the printer software on my computer.  I figured out I needed from the Microsoft store the HP Smart app.  However, I am unable to download it as it says I own it but I cant find it in the search.  It just says it is pending.  Please help!  Thanks in advance.

1 REPLY 1

‎02-15-2020 12:03 PM

HP Recommended

@Powder2

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  
Normally, the download is available in the Windows Store and the download operation is fully handled by Windows. You could try resetting the Windows Store:

  • Windows key > all apps > Cntrl F (search) wsreset
  • Click on wsreset - run as administrator

And, also you need to install the Full Feature Software for the printer: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-6700-premium-e-all-in-one-pr... 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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