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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: I have a pdf file that won't print or delete

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01-30-2019 11:56 AM
If you catch the job quickly enough, print jobs can be cancelled on the printer. The “cancel” button might be labeled as such or might present as a red X.
Once the job is turned over to the print service, cancel the job from the print queue.
Control Panel > icon view > Devices and Printers
Double-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > Cancel
Exact wording varies.
If the print job will not cancel or if the print job is stuck in the queue
If the issue is due to Print Services being stuck / hung, the following should fix the problem.
Print Queue / Service Reset
Stop print service, clear the print folder, Start print service
Control Panel > icon view > Administrative Tools > Services
Scroll down, find, Right-Click, and Stop Print Spooler Service
Open File Explorer (formally Windows Explorer)
Navigate to the folder and Delete files from C:\Windows\System32\spool\PRINTERS
Start Print Spooler Service
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