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‎03-14-2021 11:43 PM

HP Recommended
Product: Office Jet Pro All-in-one 8710
Operating System: macOS 10.15 Catalina

I have an Officejet Pro 8710 and a new mac computer with Catalina. How do i update the easy scan?

Category:
1 REPLY 1

‎03-18-2021 04:31 AM - edited ‎03-18-2021 04:32 AM

HP Recommended

@Roo70, Welcome to the HP Support Community!

 

To assist you better, are you able to scan and print fine?

Did you install the app from the App Store? If yes, you may update this app from the App Store.

To know how. refer to this document.

Alternatively, Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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