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‎01-14-2023 08:15 AM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Microsoft completely made my computer useless with a WIN 10 update in Nov - is primarily working now but have NO MICROSOFT STORE app - have been asking Microsoft to sort still no joy. My old faithful HP printer died and I am unable to use onn my computer as even the web link redirects now to the microsoft store - Can someone please please help - I am losing the will to live with Microsft and now they are affecting HP products

Category:
1 REPLY 1

‎01-14-2023 09:04 AM

HP Recommended

@clarap 

 

Welcome to the HP Community Forum.

 

We can provide limited help for the Microsoft Store

Windows 10 – Windows 11

Fix problems with apps from Microsoft Store

 

True - At this writing, HP Smart is only available from the Microsoft Store

 

What else?

 

If you have not done so,

Consider installing the Full Feature Software / full driver printer software.

The full driver provides printing and scanning using the Printer Assistant and HP Scan.

Full driver supports printing and scanning from other printing / editing / scanning software and programs.

 

Video - Install printer software

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

 

References / Resources

 

Example - Full Feature Software - Windows - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_9Programs_and_Features_Printer_Desktop_Icons_9

 

General Example - HP Scan - Main Menu

9025_HP_Scan_Menu_PDF_More_Scan_Output_29025_HP_Scan_Menu_PDF_More_Scan_Output_2

 

Technology Tips - HP Envy 6000 | HP Envy Pro 6400 series printers - Playlist

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6020e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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