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SERIAL NO. [Personal Information Removed].  HP ENVY 6055e printer. Scribed to HP ink replenishment.

 

The MacBook states the computer is connecting to the printer, but it never connects.  I restart my MacBook and the printer prints out the document.  I have talked to HP personnel 3 times on this issue.  It works for the one time they have me on the phone, and then then next time does not connect.  This has started happening 2 months ago for no reason on my part.  It worked perfectly for a year. This is frustrating as I don't want to restart my computer every time I have to print.

 

There is no problem with my wi-fi, it is a strong signal and doesn't go out.  I also have no problem with electrical outages - two reasons/excuses HP customer service personnel stated.  

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