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‎03-28-2025 03:03 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

Bought a windows 11 HP computer. I have an Officejet Pro 6978. It printed then it was offline. I deleted it and added it but now the computer says no driver. I cannot get the driver to download.

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1 REPLY 1

‎03-31-2025 06:39 AM

HP Recommended

Hi @jp2406 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like you're having trouble with the driver for your HP OfficeJet Pro 6978 on your Windows 11 computer. 

 

Here's how you can resolve this:

 

Download the Correct Driver:

 

Install the Driver:

  • Once downloaded, run the installer and follow the on-screen instructions to complete the installation.
  • Restart your computer after the installation is complete.

 

Use the HP Smart App:

  • Download the HP Smart app from the Microsoft Store. This app can help you set up your printer, install drivers, and troubleshoot issues.

 

Check Windows Update:

  • Go to Settings > Windows Update and check for updates. Sometimes, Windows can automatically find and install the necessary drivers.

 

Manually Add the Printer:

  • Go to Settings > Devices > Printers & Scanners.
  • Click Add a printer or scanner and follow the prompts to manually add your printer.

 

Reset the Printer:

  • If the issue persists, reset the printer to its factory settings and try setting it up again.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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