I keep getting an error that the driver is unavailable.

[Brian7771]

I keep getting an error that the printer driver is unavailable.  Removing and reinstalling doesn't work.

[Kumar0307]

@Brian7771, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Let us try these steps:

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.

Try printing. Do not use any HP apps to print. Open the File > Print

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Brian7771]

Kumar,

I appreciate the help.  Sorry for the delay, I've been pressed with other matters.  I believe your diagnostic utility may have worked.  It seems to be printing better.  Hopefully this solved the problem.

Have a wonderful holiday season.

Brian

[Kumar0307 · Accepted solution]

@Brian7771

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!