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‎05-22-2025 01:09 PM

HP Recommended
Operating System: macOS 10.15 Catalina

I have trouble setting up my HP ENVY 6055e All-in-One Printer. It is not connecting to the HP Smart App on my computer. I have turned both the printer and computer off and on. The wifi is stable. I'm not sure what else to do. 

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2 REPLIES 2

‎05-22-2025 06:26 PM

HP Recommended

Hi @Elina2018 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=w-DZRfGrq7s&ab_channel=CopyPrintScan

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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‎05-22-2025 10:01 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can reset the printer wireless to defaults then use the HP Smart app to setup and connect printer to the network again?

 

These resources will be useful:

Reset Wireless

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
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