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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: I need to reinstall a driver but it keeps making me inst...

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07-26-2021 03:43 AM
Hi, the colour printing option has disappeared from my printer. I have deleted it and am trying to reinstall the driver onto my computer. HP keep telling me I have to download a smart app - I don't want an app, I want to install the actual driver. Help please? Where do I find this?
07-26-2021 10:22 AM
That is odd.
You should be able to get to the full driver software using the Easy Start Wrapper.
Are you seeing any error message or connection message?
Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software
For printers that support the option,
Use the Easy Start wrapper to install and configure the printer software.
- Home Page - HP Easy Start
- Open Category Software and Drivers
- Topic: Software-Utility
- Download-and-Save the current version of the Easy Start wrapper to install your print software
- If using USB: Disconnect the USB cable between the printer and computer before installing the software.
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- Select to install the “Full Driver” / “Full Feature Software”
- If using USB: Connect the cable when instructed to do so (near the end of the installation process).
- After the software is installed, Restart the computer and log in.
Notes >> Easy Start... The Journey
- Full Administrator Rights are required to complete the HP Software installation.
- About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
- You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
- If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription. Instant Ink subscription is NOT mandatory.
- Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.
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HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet 4650 All-in-One Printer series
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09-04-2021 11:03 AM
I had this same problem last year. What fixed it was I downloaded the "complete software" through ScanDoctor, apparently I didn't choose this option previously (or maybe I did, who knows). I might have downloaded the software from HP online, I don't remember. I remember trying to stay away from the App also. But, it still prints in color.