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Locked

‎09-03-2024 04:41 AM

HP Recommended
Product: HP DeskJet 4152e All-in-One Printer

I have a frozen print job on one computer and everything I see has led me to the screen that requires that I sign in with an Admin username and password which I have never set up.  How do I get that information?

Category:
1 REPLY 1

‎09-03-2024 04:48 AM

HP Recommended

Hello @Jack7007 ,

 

welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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