I send one documant for printing, Shows 2 documants pending.

[nabaghli]

I am having problem that WHen I send a documet for printing, it showing in the tray that the file is sent twice ; one with no size and the other is normal. but both are not printing.  When I delete them one will be hard to delete.

[Chimney_83 · Accepted solution]

Greetings @nabaghli, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print from your computer running on Windows 7. The print job goes to the queue twice but is not printing. 

Not to worry, I will be glad to help.

Have you tried to use HP Print and Scan doctor?

Recommend you download and run HP Print and Scan doctor, to automatically find and fix issues with the printer. Click here to know more. 

If the issue persists, please uninstall the printer software from your computer by following the procedure mentioned below and install it back on your computer. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer.

Also, refer HP Printers - Print Jobs Stuck in Print Queue (Windows)

Let me know how it goes. 

[nabaghli]

Thanks very much.

I uninstalled the driver, and reinsatalled it to solve the problem.

I am still confused why would the driver need to be reinstalled between now and then.

[Chimney_83]

Thanks for the reply and glad that the issue is resolved by reinstalling the driver. The reason for driver getting corrupted is not known, there are several reasons that cannot be isolated. 

Please do post your technical queries on our Forums for assistance.