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‎09-30-2022 02:21 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

Hey, I hate the HP SMART app. I want it off my computer. 

 

I used to be able to scan a document easily to my computer. Now the HP SMART app decided to interrupt my work, force me to sign in to use my own frickin' printer, and I can no longer scan a pdf and save it on my own local printer. 

 

Our IT guy set me up to scan to a central dump box, but that's not secure for a person who does HR. Not gonna scan that way. 

 

How do I bypass/remove/get rid of HP SMART so that I can USE this printer/scanner again!?!?!?!?!?!??

Category:
2 people had the same question
3 REPLIES 3

‎09-30-2022 03:02 PM

HP Recommended

Scanning to Windows or Mac? You can download the full webpack which gives you the ability to use local applications instead of Smart. Go to support.hp.com

 

Keep in mind as a + enabled printer, you still need to maintain a network connection for the device to function.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎10-03-2022 08:04 AM

HP Recommended

Thx for replying. Scanning to Windows. 

 

Don't care at all about "smart enabled" anything. 

 

Want the software to stop interfering with ability to scan directly to my computer. 

 

How do I disable and permanently delete the HP smart crap-app?

 

 

Was this reply helpful? Yes No

‎10-03-2022 08:20 AM

HP Recommended

And looked for the solutions offered related to scanning problems..... 

 

I'm seeing 20-step solutions here, folks. 

 

Why in the world is HP forcing us to use their app, when the workarounds/solutions take us some 20 steps to reset a thing or uninstall/reinstall, etc. 

 

Why not just give us the option to use the smart app or not use it. I want to NOT use it. I don't want network connectivity on my printer. I want my printer to connect ONLY to my computer and that's the end of the story. I don't want HP to ask me when I need more ink. I can figure this out on my own. I don't want really anything that this idiotic app offers, as it only offers me inefficiency in my day. 

 

Please, give me the option to uninstall and NEVER INSTALL IT AGAIN. 

 

Turning off my printer now, unplugging it soon, plugging it back in, and then turning it back on again to see if this fixes anything at all. I hate this app. I got an HP printer because I wanted reliability. I didn't choose it for the app. Now I want to throw this printer off a balcony and never by HP again. 

3 people found this reply helpful
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