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Locked

‎09-16-2020 05:44 AM

HP Recommended
Product: HP Envy 6245
Operating System: Microsoft Windows 10 (64-bit)

I had a broadband outage a few days ago and since then I haven't been able to get my Envy 6245 printer to connect wirelessly to my laptop. I keep getting a message saying "incorrect network security key". I know I am using the correct key and my android phone and tablet are both connecting fine.

I have tried resetting the router and switching off laptop, printer and router but when I switch everything back on, error is still the same. It's driving me mad !

Category:
2 people had the same question
1 REPLY 1

‎09-16-2020 01:48 PM

HP Recommended

@teddy1704 

 

Cannot find that printer...

 

Are you sure about the printer model name?

Results for "HP Envy 6245 printer" (17) 

 

Regardless, switching the printer off / on does not reset the network defaults.

What?

You want to remove the printer's wireless settings and start over.

How you do that does depend on the printer model.

 

For example,

For

HP ENVY Pro 6400 All-in-One Printer series 

Open

User Guide > Page 110

 

AND - more possibly useful information about this printer series...

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

 

Unbox/Set Up HP ENVY 6000/ENVY Pro 6400/DeskJet Plus IA 6000/6400 Printers from iOS | HP

HP Envy Pro 6452| 6455 AiO printer : Unbox, Setup, Connect to 5Ghz, Load paper, Scan alignment page

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

 

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" .

 

 

Dragon-Fur

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