Install error - 0x800f020b

[basuchapagain]

HP Printer updates are available to download. but when installing it shows the error: Install error - 0x800f020b. kindly suggest how to fix this problem

[A_Gayathri]

Hi @basuchapagain,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[basuchapagain]

Dear Gaya1239,

Thanks for your message. As you enquired the model is : HP OfficeJet Pro 7740 series PCL-3 and model number is: G5J38A

Best regards,

basuchapagain

[A_Gayathri]

Hi @basuchapagain,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 7740 series PCL-3 Error code 0x800f020b on Windows 11 typically indicates a problem with the installation process, often related to missing or corrupted system files. Here are some steps you can take to resolve this issue:

Run Windows Update Troubleshooter:

• Press Windows + I to open Settings.
• Go to Update & Security > Troubleshoot.
• Select Windows Update and run the troubleshooter.

Check Disk Space:

• Ensure that you have enough disk space available on your system drive (usually C:).
• If your disk space is low, try freeing up some space and then attempt the installation again.

Check Internet Connection:

• Make sure your internet connection is stable and working properly.
• A poor internet connection can sometimes cause errors during updates.

Temporarily Disable Antivirus/Firewall:

• Sometimes, third-party antivirus or firewall software can interfere with the installation process.
• Temporarily disable your antivirus/firewall and try installing the updates again.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Check these steps1:

 Check for printer updates

1. Go to "Settings" on your HP printer.
2. Select "Security & Maintenance" from the menu.
3. Select "Check for Updates."
4. If any updates are available, the printer will prompt you to install them. Follow the on-screen instructions.
5. If the updates fix the problem, the printer will notify you and you will no longer receive the hp printer error code 0x800f020b.
6. You can find drivers updates, here: HP Customer Support - Software and Driver Downloads

Step 2
Run the HP Print and Scan Doctor

1. Open the HP Print and Scan Doctor software.
2. Click on the "Scan" tab.
3. Select the HP printer you want to fix.
4. Click on the "Start Scan" button.
5. Follow the on-screen instructions to fix the HP printer.

Step 3

 Temporarily disable any firewall or antivirus software

1. Open the HP printer software.
2. Click on the Device Status tab.
3. In the "Status" column, click on the "Protected" tab.
4. In the "Protected" column, click on the "Disable" button.
5. Click on the "Apply" button to save the changes

 Still not working? maybe try one of these options:

1. Clear the printer queue.
2. Uninstall and reinstall the printer software.
3. Restore your computer to an earlier date.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!