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‎11-13-2024 11:49 AM

HP Recommended
Product: HP Smart Tank 5106 All-in-One Printer
Operating System: macOS 12.0 Monterey

HP Smart Tank 5106 installing Printheads on new printer and cannot get print carriage to centre

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2024 01:21 PM

HP Recommended

Hi @JA1689,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If you’re having trouble getting the print carriage to center on your HP Smart Tank 5106 while installing printheads, try these steps.

 

  • Power on the Printer: Make sure the printer is on. If it's in sleep mode, press the power button to wake it.
  • Open the Front Access Door: Opening this door typically prompts the print carriage to move to the center. Wait a few moments to see if it moves automatically.
  • Restart the Printer: Turn off the printer and unplug it from the power source. Wait for about a minute, then plug it back in and turn it on. After it restarts, open the access door again to see if the carriage moves to the center.
  • Remove Any Obstructions: Ensure there is no packing material, tape, or obstructions inside the printer that could prevent the print carriage from moving.
  • Use HP Smart App for Assistance: If you haven't already, open the HP Smart app on a connected device. Sometimes the app provides on-screen guidance for setup issues, including printhead installation.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

I am an HP Employee.

View solution in original post

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2 REPLIES 2

‎11-14-2024 01:21 PM

HP Recommended

Hi @JA1689,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If you’re having trouble getting the print carriage to center on your HP Smart Tank 5106 while installing printheads, try these steps.

 

  • Power on the Printer: Make sure the printer is on. If it's in sleep mode, press the power button to wake it.
  • Open the Front Access Door: Opening this door typically prompts the print carriage to move to the center. Wait a few moments to see if it moves automatically.
  • Restart the Printer: Turn off the printer and unplug it from the power source. Wait for about a minute, then plug it back in and turn it on. After it restarts, open the access door again to see if the carriage moves to the center.
  • Remove Any Obstructions: Ensure there is no packing material, tape, or obstructions inside the printer that could prevent the print carriage from moving.
  • Use HP Smart App for Assistance: If you haven't already, open the HP Smart app on a connected device. Sometimes the app provides on-screen guidance for setup issues, including printhead installation.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

I am an HP Employee.
Reply
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‎11-18-2024 08:41 AM

HP Recommended

Many thanks Aiden. The printer is working nowt thanks to you. Much appreciated. John

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