Internet down, printer not working on usb

[None125]

My internet is down for a week and my hp envy 6020e refuses to connect via usb lead

[zoey7886]

@None125, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP ENVY 6020e Connectivity Options! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The HP ENVY 6020e All-in-One Printer should work via both USB and wireless connections. Since your internet is down and the printer is not functioning on USB, you can try the following steps:

Ensure Proper USB Connection

Check USB Cable and Ports:

• Verify that the USB cable is properly connected to both the printer and the computer.
• Try using a different USB port on the computer.
• If available, use a different USB cable to rule out any cable issues.

Install/Update Drivers:

• Ensure that you have the correct drivers installed for your HP ENVY 6020e.
• Download the latest drivers from the HP support website: HP ENVY 6020e All-in-One Printer Drivers

Reset and Configure Printer

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug it back in and turn on the printer.

Add Printer Manually:

• On your computer, go to the Control Panel and then to Devices and Printers.
• Click on "Add a printer" and follow the instructions to manually add the HP ENVY 6020e.

Troubleshooting via HP Smart App

1. Using HP Smart App:
   • If you have the HP Smart app installed, open it and check if it detects the printer.
   • Follow the on-screen instructions for USB setup.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,