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‎09-25-2024 04:42 AM

HP Recommended
Product: EH000900JWHPP

Hello 

I am trying to check the warranty status of a faulty HD, but the system does not recognise the serial number, and so I just keep getting sent round in a circle, and cannot seem to get to speak to an advisor.

The label on the HD clearly states the serial number, and I have copied it repeatedly ensuring there are no mistakes.

Category:
1 REPLY 1

‎09-25-2024 12:12 PM

HP Recommended

A faulty hard drive from an HP computer is warranted based on an HP computer serial number, not a hard drive serial number.




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