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HP Recommended
HP Laser 107w

I bought a 107w printer and it worked fine with the default toner cartridge (107A).

I did not find 107A cartridges here and bought 106A (which is officially compatible), but it does not work due to the "Invalid toner" error (error C2-1510)

It turned out that the printer was from Singapore. I suspect that the new toner is not working due to the region, so help me with replacing it (I have seen several answers with a similar problem here)

Thanks for the help!

4 REPLIES 4
HP Recommended

You are correct. the 106A would be correct if your printer had originally shipped with it but the 107A is Asia Pacific. I have tagged your post with the moderators as there are no do it yourself region change instructions I can find and may require intervention, if possible at all.

 

Repairatrooper_0-1727636768780.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Please send a guide for changing the region on the printer. Thanks

HP Recommended

As stated, there is no public guide I could find for this, that is the reason I escalated your case to the moderators in the hopes that they can have an HP agent help you out. No guarantees but the only thing I can do.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hi @maiorov1907 ,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To get the answer to this question, we have limited support boundaries in the support community.

 

This might require one-on-one interaction via remote assistance to fix the issue. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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