Issue with Apple M1 Chip MacBook Pro Running Mac OS Big Sur

[amihaiuriel]

Hi,

I just downloaded it, but this time I kept getting the following error:

Please advise on what I can do next.

Thank you.

[Chlebek20]

Hi there

Whilst that pkg does show as 'successfully installed' and the printer appears as a option - all jobs sent to it do not print. The printer just shows in the OS as 'offline'. After a few further attempts of removing/adding the printer from within preferences.  I have managed to get it to print a document. So it seems to have worked once. However the printer keeps showing as 'offline' - even when it is connected via USB. If I go to print a subsequent document, I have to power cycle the printer and disconnect/reconnect the USB connection to get it to 'see' the printer again. It works but it is not 100% problem free. 

[amihaiuriel]

ShlomiL,

Any updates?

[ShlomiL · Accepted solution]

Hi,

Please make sure you hold the CTRL key, right-click HewlettPackardPrinterDrivers.pkg and select Open to launch the installation and then follow the steps on screen to complete the installation, do not double-click the file.

If the same error returns then, open System Preferences > Security & Privacy. what option is currently selected for Gatekeeper?

If you could reinstall the drivers by using this method, power on the printer and ensure it is connected, open System Preferences > Printers & scanners and press the Plus sign.
Select your printer, then be sure to select your printer model within the Use drop-down menu and press on Add, then try printing.

Shlomi

[amihaiuriel]

Yes it worked!  I had to allow it in the security and privacy section.

Thank you!

[Raziyl]

Hi,

The solution did not work for me. Still hoping to find a way to fix this.

[xGnk]

Hi, I also have an air m1.

Installing the driver that I downloaded from the link from this topic helped to install the printer.

Now I have a new problem.

The printer becomes offline in a few seconds after connecting. To print documents, I have to send the document to print, then disconnect the USB cable from the laptop, and immediately connect it. It is not comfortable. How to fix it?

My HP LaserJet P1102s printer

[Dkshintaku1]

I have the same problem printing from the Macbook Air M1 Big Sur to the HP Laserjet Pro M1212. I have downloaded the HP Easy Start and HP Admin and it will install the printer, and from both USB and wireless, it shows "Printer Offline." I am unable to print from this computer!!

Thanks.

[polyandy]

I have the exact same issue with a LaserJet P1005 and new MacBook Air M1. Printer constantly goes offline. Thank you for the cable unplugging/plugging back in tip, but not a good long term solution!

[polyandy]

This shouldn't be marked "Solved". It certainly isn't solved!