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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Ive tried everything after installing windows 11. My photosm...

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06-21-2025 07:10 PM
Ive tried everything after installing windows 11. My photosmart B109n-z just wont scan like it did before. I cant take nice photos and sell my stamps online anymore. Can some one help please
06-23-2025 08:53 PM
@Lozfromoz, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Reinstall your printer drivers:
Uninstall all HP printer software from your PC.
Download the Windows 10 driver for your printer from HP’s website.
When installing, right-click the installer → Properties → Compatibility → set it to Windows 8 or 7 mode → Run as administrator.
Check Windows scanning services:
Press Win + R, type services.msc, press Enter.
Find Windows Image Acquisition (WIA) and make sure it’s Running and set to Automatic startup.
Also check Print Spooler is running.
Try scanning from Control Panel:
Open Control Panel → Devices and Printers.
Right-click your HP printer → Select Start scan.
This sometimes works when apps don’t.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee