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Locked

‎03-04-2023 07:32 PM

HP Recommended
Product: LaserJet MFP29w
Operating System: Microsoft Windows 11

I am unable to install the LaserJet MFP29w at my parents.  "HP-LaserJet-Pro-MFP-M29w-Easy-Start-Printer-Setup-Software-for-windows-10-and-11.exe" fails, a message about 'hpypclms26_V4.inf', ultimately driver unavailable when trying to add the printer.   Could there be a missing required driver ?  The  contents of the setupapi.dev.log are below.  Any ideas?

[Device Install Log]
OS Version = 10.0.19045
Service Pack = 0.0
Suite = 0x0300
ProductType = 1
Architecture = amd64

[BeginLog]

[Boot Session: 2023/03/04 19:36:28.500]

>>> [Device Uninstall (Device Manager) - SWD\IPP\564E4233-5436-3137-3036-508140A7E8DA]
>>> Section start 2023/03/04 21:07:46.434
cmd: "C:\WINDOWS\system32\mmc.exe" C:\WINDOWS\system32\devmgmt.msc
dvi: {DIF_REMOVE} 21:07:46.458
dvi: Default installer: Enter 21:07:46.461
dvi: {Remove DEVICE}
dvi: {Delete Device - SWD\IPP\564E4233-5436-3137-3036-508140A7E8DA}
dvi: Query-and-Remove succeeded
dvi: {Delete Device - exit(0x00000000)}
dvi: {Remove DEVICE exit (0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_REMOVE - exit(0x00000000)} 21:07:46.519
<<< Section end 2023/03/04 21:07:46.521
<<< [Exit status: SUCCESS]


>>> [Device Uninstall (Device Manager) - ROOT\DELLINSTRUMENTATION\0000]
>>> Section start 2023/03/04 21:07:56.235
cmd: "C:\WINDOWS\system32\mmc.exe" C:\WINDOWS\system32\devmgmt.msc
dvi: {DIF_REMOVE} 21:07:56.237
dvi: Default installer: Enter 21:07:56.261
dvi: {Remove DEVICE}
dvi: {Delete Device - ROOT\DELLINSTRUMENTATION\0000}
dvi: Query-and-Remove succeeded
dvi: {Delete Device - exit(0x00000000)}
dvi: {Remove DEVICE exit (0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_REMOVE - exit(0x00000000)} 21:07:56.282
<<< Section end 2023/03/04 21:07:56.284
<<< [Exit status: SUCCESS]


>>> [Device Uninstall (Device Manager) - ROOT\DELLINSTRUMENTATION\0025]
>>> Section start 2023/03/04 21:08:05.203
cmd: "C:\WINDOWS\system32\mmc.exe" C:\WINDOWS\system32\devmgmt.msc
dvi: {DIF_REMOVE} 21:08:05.205
dvi: Default installer: Enter 21:08:05.207
dvi: {Remove DEVICE}
dvi: {Delete Device - ROOT\DELLINSTRUMENTATION\0025}
dvi: Query-and-Remove succeeded
dvi: {Delete Device - exit(0x00000000)}
dvi: {Remove DEVICE exit (0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_REMOVE - exit(0x00000000)} 21:08:05.227
<<< Section end 2023/03/04 21:08:05.229
<<< [Exit status: SUCCESS]


>>> [Setup Import Driver Package - C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpypclms26_V4.inf]
>>> Section start 2023/03/04 21:14:29.604
cmd: C:\Windows\System32\MsiExec.exe -Embedding C8D5C137BABD3377D07B1A2C7B805AA4 E Global\MSI0000
inf: Provider: HP
inf: Class GUID: {4D36E979-E325-11CE-BFC1-08002BE10318}
inf: Driver Version: 06/01/2018,26.106.01.6932
inf: Catalog File: hpypclms26_V4.cat
ump: Import flags: 0x00000001
pol: {Driver package policy check} 21:14:29.758
pol: {Driver package policy check - exit(0x00000000)} 21:14:29.758
sto: {Stage Driver Package: C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpypclms26_V4.inf} 21:14:29.758
inf: {Query Configurability: C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpypclms26_V4.inf} 21:14:29.789
inf: Driver package 'hpypclms26_V4.inf' is configurable.
inf: {Query Configurability: exit(0x00000000)} 21:14:29.789
flq: {FILE_QUEUE_COMMIT} 21:14:29.805
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpgid26v4help.cab' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpgid26v4help.cab'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpypclms26_V4.cat' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpypclms26_V4.cat'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpypclms26_V4.inf' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpypclms26_V4.inf'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpgid26v4-bidiEvent.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpgid26v4-bidiEvent.xml'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpgid26v4-PipelineConfig.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpgid26v4-PipelineConfig.xml'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpgid26v4-constraints.js' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpgid26v4-constraints.js'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpgid26v4-bidiUSB.js' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpgid26v4-bidiUSB.js'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hppclms_28-31-manifest.ini' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hppclms_28-31-manifest.ini'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpm28-31.bag' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpm28-31.bag'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpgid26v4-bidiUSB.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpgid26v4-bidiUSB.xml'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpgid26v4cfg.gdl' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpgid26v4cfg.gdl'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpgid26v4-bidiWSD.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpgid26v4-bidiWSD.xml'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpgid26v4-bidiSPM.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpgid26v4-bidiSPM.xml'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpgid26v4map.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpgid26v4map.xml'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\hpgid26v4que.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpgid26v4que.xml'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\amd64\hpgid26v4PELib.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\amd64\hpgid26v4PELib.dll'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\amd64\HPPdsmqConnector26.exe' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\amd64\HPPdsmqConnector26.exe'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\amd64\hppclms_28-31_v4.gpd' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\amd64\hppclms_28-31_v4.gpd'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\amd64\hpUIMDDialog26.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\amd64\hpUIMDDialog26.dll'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\amd64\userfors.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\amd64\userfors.dll'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\amd64\hpbxpsv426.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\amd64\hpbxpsv426.dll'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\amd64\hpgid26v4PE.exe' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\amd64\hpgid26v4PE.exe'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\amd64\HPPdsmqConnector26.PdsmqConfig.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\amd64\HPPdsmqConnector26.PdsmqConfig.xml'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\amd64\hpygidres26.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\amd64\hpygidres26.dll'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\amd64\hpygiddrv26.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\amd64\hpygiddrv26.dll'.
flq: Copying 'C:\Program Files\HP\HP LaserJet MFP M28-M31\DriverStore\YetiV4\amd64\hpgid26v4_symbols.gpd' to 'C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\amd64\hpgid26v4_symbols.gpd'.
flq: {FILE_QUEUE_COMMIT - exit(0x00000000)} 21:14:30.306
sto: {DRIVERSTORE IMPORT VALIDATE} 21:14:30.322
sig: Driver package catalog is valid.
sig: {_VERIFY_FILE_SIGNATURE} 21:14:30.475
sig: Key = hpypclms26_V4.inf
sig: FilePath = C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpypclms26_V4.inf
sig: Catalog = C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\hpypclms26_V4.cat
sig: Success: File is signed in catalog.
sig: {_VERIFY_FILE_SIGNATURE exit(0x00000000)} 21:14:30.550
sto: {DRIVERSTORE IMPORT VALIDATE: exit(0x00000000)} 21:14:30.722
sig: Signer Score = 0x0D000005 (WHQL)
sig: Signer Name = Microsoft Windows Hardware Compatibility Publisher
sig: Submission ID = 30089880_14102267017268623_1152921504627703684
sto: {Core Driver Package Import: hpypclms26_v4.inf_amd64_f1663a84ae9a54bc} 21:14:30.738
sto: {DRIVERSTORE IMPORT BEGIN} 21:14:30.738
sto: {DRIVERSTORE IMPORT BEGIN: exit(0x00000000)} 21:14:30.738
cpy: {Copy Directory: C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}} 21:14:30.738
cpy: Target Path = C:\WINDOWS\System32\DriverStore\FileRepository\hpypclms26_v4.inf_amd64_f1663a84ae9a54bc
cpy: {Copy Directory: C:\WINDOWS\System32\DriverStore\Temp\{f45e57a8-2b67-2a43-879e-201e0f6fb4cf}\amd64} 21:14:30.738
cpy: Target Path = C:\WINDOWS\System32\DriverStore\FileRepository\hpypclms26_v4.inf_amd64_f1663a84ae9a54bc\amd64
cpy: {Copy Directory: exit(0x00000000)} 21:14:30.776
cpy: {Copy Directory: exit(0x00000000)} 21:14:30.807
idb: {Register Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\hpypclms26_v4.inf_amd64_f1663a84ae9a54bc\hpypclms26_V4.inf} 21:14:30.823
!!! idb: Failed to create driver package object 'hpypclms26_v4.inf_amd64_f1663a84ae9a54bc' in DRIVERS database node. Error = 0x00000002
!!! idb: Failed to register driver package 'C:\WINDOWS\System32\DriverStore\FileRepository\hpypclms26_v4.inf_amd64_f1663a84ae9a54bc\hpypclms26_V4.inf'. Error = 0x00000002
idb: {Register Driver Package: exit(0x00000002)} 21:14:30.823
sto: {DRIVERSTORE IMPORT END} 21:14:30.838
sto: {DRIVERSTORE IMPORT END: exit(0x00000000)} 21:14:30.838
sto: Rolled back driver package import.
sto: {Core Driver Package Import: exit(0x00000002)} 21:14:30.876
!!! sto: Failed to import driver package into Driver Store. Error = 0x00000002
sto: {Stage Driver Package: exit(0x00000002)} 21:14:30.907
<<< Section end 2023/03/04 21:14:30.923
<<< [Exit status: FAILURE(0x00000002)]

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