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HP Recommended

Same problem. Waiting for solution.

HP Recommended

Same Here.

It IS really annoying.

Tried a lot. nothing worked.

 

I need the online services

HP Recommended

Any updates on it? I am running Windows 10 and it's the same identical problem. The updater starts with Asian characters and it shows the update is complete, but after checking the firmware it still shows 20160622. 

I would call this intentional brick of my hardware to force to buy another product! I hope somebody starts a lawsuit against HP's shady business practices! 

HP Recommended

Come on, HP! It has been almost 6 months and the scanner function has been bricked! 

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Pretty sad to read this thread. So many months and no updates. Did they even test this?

HP Recommended

Using an old MacBook running an old version of MacOS I was finally able to update to 20201012. I first tried with macOS 10.15, but like Windows 10 they didn't bother to update their support for recent operating systems.  Web services are now working again with 20201012.

HP Recommended

Which Mac OS did you use? 

HP Recommended

I used macOS 10.10 to do the upgrade, but up to 10.14 should work.

HP Recommended

I also got the same issue. Shame on HP that they doesn't seem to fix this obvious issue on the updater.

 

Because of that, the web services got totally useless cause it doesn't work.

HP Recommended

I am not sure which system you are running on ( Mac OS or Windows ), but it's the same thing through your link. It shows that it's updated, but it does not in reality. After the update, still stuck on 20160622. It does not work -  @Zoro_Alexan

 

Again, shame on HP bricking a working printer - scanning is pretty much useless at this point 

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