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‎10-28-2020 02:33 AM

HP Recommended
Product: CP1515n
Operating System: macOS 10.15 Catalina

No error messages show on printer or on computer, but the print jobs just sit in a queue on the computer and don't seem to be sent to the LaserJet. I wonder if there is a compatibility issue with Catalonia and the LaserJet cp1515n; it is now 10 years old.

It used to work perfectly until the latest update to Catalonia 10.15.7

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-28-2020 09:58 AM

HP Recommended

 

To solve the problem, go the answer from, BryanCustomPure.

What I had to do was to

a) disable all aspects of the Avast Virus checker etc., otherwise it aborts the installation or even the download

b) delete the printer from "Printers and Scanners"

c) install the link from the answer in the post from BryanCustomPure, or as below:

ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

d) install the "HPPrintersDrivers5.1dmg" from HP downloads

e) go to printers and scanners, add the printer

f) re-instate the virus checker

g) hopefully it works, it did for me, many thanks to BryanCustomPure.

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-28-2020 09:58 AM

HP Recommended

 

To solve the problem, go the answer from, BryanCustomPure.

What I had to do was to

a) disable all aspects of the Avast Virus checker etc., otherwise it aborts the installation or even the download

b) delete the printer from "Printers and Scanners"

c) install the link from the answer in the post from BryanCustomPure, or as below:

ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

d) install the "HPPrintersDrivers5.1dmg" from HP downloads

e) go to printers and scanners, add the printer

f) re-instate the virus checker

g) hopefully it works, it did for me, many thanks to BryanCustomPure.

 

Was this reply helpful? Yes No

‎10-28-2020 11:57 AM

HP Recommended

A detailed explanation of what caused this and also fixes can be found here:

 

https://www.bleepingcomputer.com/news/security/mac-users-unable-to-print-after-apple-revoked-hp-cert...

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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