Lenovo laptop-shows HP4650 connected-document to queue-says not connected

[Bob224]

I have a Lenovo laptop and a HP OfficeJet4650.  They at one time worked together, and then stopped.  The printer went offline on this laptop.  It works on my other laptop (ASUS).  I tried taking the printer of the laptop and putting it back on.  The printer shows up in my devices as the default printer.  When I want to print it puts the document in the queue, but then I get a message that says printer not connected.  No error #  Please Help!

[asmita6658]

@Bob224

Greetings and Welcome to the HP Support Community. 

Don't worry, I'm here to help! To better assist you - Are you getting any error message? 

While you respond to that, let's try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[pwilder0330]

I am following up  on this thread. I just realized my Lenovo Thinkpad will no longer print to my HP 4650. Have tried all suggestions in the community and still not working. Is this a known issue?

[The_Fossette]

@pwilder0330,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are unable to print from your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Are you able to make a copy?

Are you getting any error when you print?

Have you tried the steps suggested in the thread?

What is the operating system you are using?

Meanwhile, I recommend you create a new user account on the computer and then install the printer and check if it helps.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!