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Locked

‎11-09-2024 07:32 AM

HP Recommended
Product: HP OfficeJet Pro 8124e All-in-One Printer
Operating System: Microsoft Windows 11

After checking the conversations about installing a driver für ARM64 (Lenovo Snapdragon with Copilot) the driver /SUPD/SUPD-V4-ARM64-4.01.2.2972.exe is obviously not aviable anymore.

3 people had the same question
6 REPLIES 6

‎11-09-2024 12:00 PM

HP Recommended

Hi,

The latest HP Smart UPD can be downloaded below:

https://support.hp.com/bg-en/drivers/hp-smart-universal-print-driver-series-for-windows/33835514

 

Here is a direct link to the latest version of the ARM64-bit version:

https://ftp.hp.com/pub/softlib/software13/printers/SUPD/SUPD-4.07.1.3204-V4-ARM64.zip

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
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‎11-09-2024 12:21 PM

HP Recommended

Glad I saw this as I have been waiting for 4.07 to release. Was told to e next at end of the month.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎11-10-2024 01:31 AM

HP Recommended

Thank you for your suggestion - but the printer still doesn't work.
Everything looks fine, but the print job does not arrive in the print queue.
There is simply no job there, although the command sequence looks completely normal.
Event log:

JuliaAustria_0-1731227449377.png

 

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‎11-15-2024 12:30 AM

HP Recommended

Hi everybody,
when can a solution to this problem be expected?
Thx in advance,
Julia

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‎11-24-2024 08:35 AM

HP Recommended

Hi there,

I have exactly the same problem. 

I have a Microsoft Surface Pro 11 with Snapdragon X 10-core X1P64100  and Windows 11 Home.

Already contacted HP support and reported this, since october 10th. Also contacted Microsoft and reported the same.

HP says it is a Windows problem and Microsoft says it is HP who has not the appropriate driver for the Amr64 processors.

Any help is appreciated.

Regards

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‎12-02-2024 03:38 AM

HP Recommended

Thank you very much!

At least you get some answers... I just get ignored.

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