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Locked

‎06-04-2020 03:09 PM - edited ‎06-04-2020 03:58 PM

HP Recommended
Product: HP Office Jet Pro 8740
Operating System: Microsoft Windows 10 (32-bit)

Somehow I locked the setup and do not have access to reset and many other functional setups.  Please assist. Thank you for your time. - Rob 

1 person had the same question
1 REPLY 1

‎06-08-2020 07:03 AM

HP Recommended

@RobLaPorta, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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