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‎12-09-2021 09:53 AM

HP Recommended
Product: HP Deskjet 2630
Operating System: Microsoft Windows 10 (64-bit)

Every time  Windows 10 updates it kicks me out of my printer software. I have uninstalled and reinstalled the printer and downloaded fresh drivers, but because HP Smart puts an error message which is apparently unknown to HP, I cannot log in and therefore I cannot use my printer. Please can anyone help?  I have also uninstalled and reinstalled HP Smart, and have changed my password. Nothing helps. I read somewhere that this could be because of an expired credit/debit card, which is perfectly possible, but I can't discover how to check. Thanks

Category:
1 REPLY 1

‎12-16-2021 09:47 AM

HP Recommended

@mpcsg

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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