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Locked

‎01-10-2022 11:36 PM

HP Recommended
Product: LaserJet Pro M15w
Operating System: Microsoft Windows 10 (64-bit)

I have lost admin password for the EWS on my HP LaserJet Pro M15W. I have tried factory reset but it hasn't helped.  From what ive read, I need special instructions pm'd to me. Thank you.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2022 12:11 AM - edited ‎01-11-2022 12:15 AM

HP Recommended

@TuxiA6 

Hello,


You will need to follow the instructions below to solve this issue:

  1. Turn the printer off.
  2. Press and hold down the Resume/Cancel (Mans_3-1641884673376.gif) button.
  3. Hold the buttons when you turn on the printer.
    NOTE: It takes about 60 seconds before the initialization process begins.
  4. Once the printer is ready, please reconfigure it.

I remain at your disposal in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

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1 REPLY 1

‎01-11-2022 12:11 AM - edited ‎01-11-2022 12:15 AM

HP Recommended

@TuxiA6 

Hello,


You will need to follow the instructions below to solve this issue:

  1. Turn the printer off.
  2. Press and hold down the Resume/Cancel (Mans_3-1641884673376.gif) button.
  3. Hold the buttons when you turn on the printer.
    NOTE: It takes about 60 seconds before the initialization process begins.
  4. Once the printer is ready, please reconfigure it.

I remain at your disposal in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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