M209dw fails at the first day

[HaoyangL]

I spent over 8 hours on my M209dw printer but I just could not complete the setup and I have run out of every possible method to fix it:

1) I started using a WiFi connection, but I could not find my printer on the Printer and Scanner in the Settings. I lived in an apartment so I do not have a router. Instead, I directly connected to the internet via a login page.

2)Then I shifted to USB connection, it worked for the first time and I got my paper printed. But just a few minutes later it failed again. When I clicked "Print" in Word, I could hear the printer working for a few seconds, and then stopped.

3)Finally I connected the printer with my laptop with an ethernet cable and not surprisingly, failed again.

4)The most ridiculous thing is, I tried to restart wireless setup mode according to the reference guide. I tried over ten times, but the printer showed no response. The status light remains amber and the Information button continues pulsing.

Currently, I really have no idea what's wrong with my one-day-old printer. It looks beautiful and the printing quality is great. On the other hand, the HPsmart software is confusing and frustrating. If I could not fix this problem, I have to return this product and I will never purchase anything from HP anymore.

[sandytechy20]

@HaoyangL

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Community.

[JessikaV]

Hello,

Unexpected error during HP Easy Start printer setup (Windows) 

HP Smart

JessikaV
HP Support Community Administrator