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@TheBlackAdder

Thanks for responding,

it's great to have you back,

 

You could try adding an alternate driver following these steps: 

Open devices and printer, right-click the name of your printer> Select printer properties> Click Advanced > Click the new driver >Select a driver close to this printer model and install. 

 

Then try printing and keep me posted 🙂

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

HP Recommended

Problem solved!

 

I called HP Support yesterday, and talked to this brilliant guy. We did get pdf printing working, by installing Foxit Reader, which could print (while Acrobat Reader couldn't print the exact same files). But we didn't really solve the problem.

 

Later the same day, he sent me an e-mail, with something to try – and it turned out that this was the source of the problem.

 

[Drum roll...]

 

Five years ago, I moved the Windows Temp folder from its usual spot, to the 😧 drive, because the C: drive was nearly exhausted. When I got a larger disk, I never bothered to move the Temp folder back. Somehow, this kept some programs from printing.

 

The solution:

The environment variables TEMP and TMP must both be set to the "original" path, being

%USERPROFILE%\AppData\Local\Temp

 

For those not familiar with environment variables, they are found in

Control Panel / System / Advanced system settings

Then click the Environment Variables... button in the bottom right corner. In the User variables list, TEMP and TMP must be set as mentioned above.

 

I just changed the variable settings back to original, rebooted, and printing worked as it should.

 

[Absolutely indiscreet cymbal crash]

 

Now me happy man! :generic:

HP Recommended

@TheBlackAdder

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

Take care now and do have a fabulous week ahead. 🙂

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.