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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- MISSING SETUP CARTRIDGES PHOTOSMART 7520

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07-18-2025 08:34 AM - edited 07-18-2025 09:55 AM
I was gifted a brand new HP PHOTOSMART 7520 without the Setup Cartridges. I called HP & have spent over 20 hours on the phone with them with no results. A lady Justin in their Instant Ink Department. Showed me a hidden menu. I followed her instructions. I had Genuine HP Ink Cartridges in the printer, but was still getting a error code asking for the Setup Cartridges. She showed told me how to get rid of the error code. But there are more steps necessary to do the job of the Setup Cartridges because the printer still won't print! There is nothing wrong with it mechanically. The last time I talked to HP was yesterday. I spent 8 hours on the phone. The last person I talked to was Jay in HPs Escalation Department. He said that their "Smart Team" wanted over $40 and that they wouldn't guarantee they could solve the problem!
Any suggestions would help.