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‎11-27-2020 08:44 AM - edited ‎11-27-2020 08:57 AM

HP Recommended
Product: HP 3050
Operating System: Other

Same as the 1,000,000's of other users of HP printers that now no longer work after updating to Mac OS 11.0.1

 

Please can HP acknowledge the problem and give us a timetable as to its rectification 

 

Thanks

Category:
17 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-17-2020 02:53 PM

HP Recommended

This is a reply to thank Baka Saru from SHERRI11--he emailed to me the solution which worked!  Thank you!  This is what he sent me:

 

Baka_Saru (Level 2) posted a new reply in Printer Setup, Software & Drivers on 12-15-2020 05:42 PM

Subject: Re: Mac OS 11.0.1 Big Sur, Big Problems

https://support.apple.com/en_GB/downloads/macos

View solution in original post

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16 REPLIES 16

‎11-29-2020 04:14 PM

HP Recommended

This upgrade made my Laser Jet 1200 unusable with no driver seeming to be available. Looking for a solution from HP or Apple.

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‎12-01-2020 01:43 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-14-2020 02:52 PM

HP Recommended

This docent resolve the issue.

HP smart can retrieve all information from the printer over my network but it still says the printer is not installed and refuses to print

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‎12-14-2020 03:32 PM

HP Recommended

Unfortunately my Laser Jet 1200 is not among the available drives when i go through those steps.

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‎12-14-2020 03:39 PM

HP Recommended

We can initiate a scan with this software, see the ink levels and get printer information across the network

BUT

we still can't print because there is no driver for OS 11.0.1 Big Sur

Our Printers were working before upgrading our Mac software, so this is a HP driver issue.

When will this be acknowledged and a functional driver supplied ?

PLEASE, my HP3050 until one month ago was great!  

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‎12-14-2020 04:23 PM

HP Recommended

Untitled.png

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‎12-14-2020 08:34 PM

HP Recommended

Agreed.  Hop to it HP, please.

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‎12-14-2020 10:18 PM

HP Recommended

HI @LJ1200owner and @Baka_Saru 

 

Please follow below version of the HP Easy Start Utility:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as you open HP Easy Start, click the top HP Easy Start menu and select Uninstall HP Software...
Read any warnings that display, and then click Continue. When prompted, type your administrator user name and password and follow the steps on screen.
Click Set Up New Device, and then follow the instructions to reinstall your printer with HP Easy Start

 

If the installation fails from any reason, open HP Easy Start again, from the HP Easy Start menu select Preferences.
Click on HP Easy Start.log and the log folder will launch, please reply me back with the log file attached.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-15-2020 02:51 AM

HP Recommended

Screenshot 2020-12-15 at 9.43.07 am.png

Screenshot 2020-12-15 at 9.43.21 am.png

Screenshot 2020-12-15 at 9.45.42 am.png

Screenshot 2020-12-15 at 9.46.12 am.png

Screenshot 2020-12-15 at 9.46.28 am.png

Screenshot 2020-12-15 at 9.46.40 am.png

Screenshot 2020-12-15 at 9.47.14 am.png

Screenshot 2020-12-15 at 9.47.23 am.png

Screenshot 2020-12-15 at 9.48.14 am.png

 

All Steps Completed but can't Print Because there is NO HP DRIVER AVAILABLE

ill PM log

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