Mac OS Mojave 10.14.4 will not network print to HP 8710 - all other devices will

[Nancy1956]

My MacBook Pro recently updated to Mojave 10.14.4. Since then I have been unable to network print to my HP 8710 all in one printer.  However, my PC and I pad are still printing to it just fine.  I checked the printer driver update and it is all up to date.  I downloaded the latest Mac drivers from the HP website - have rebooted my computer numerous times and it can still not locate the printer.  Yes, my network is working just fine.

[Kumar0307]

@Nancy1956, Welcome to the HP Support Community!

Let us try these steps to resolve this issue:

• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports only 2.4GHz network.

Restart the network devices

1. Turn off the Router, Printer, and the computer/ mobile devices.
2. Wait for 60 seconds.
3. Turn on the Router first and wait for all the lights to stabilize.
4. Turn on the printer and allow it to configure itself.
5. Turn on the computer/ mobile devices.

Check the connectivity between the printer and the MAC

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost

Note: There should be 0% packet loss, share the results in your next post.

Let me know how this goes.

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