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Hi @DonE58
1. First make sure that the Ink Tank for Magenta is filled up.
2. Then you need to use HP Smart and select option to Clean Printhead, follow steps from the next video:
>> https://www.youtube.com/watch?v=w-j5LakUagU&ab_channel=PrinterGuruji
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
This video reviews how to do the automatic printhead cleaning on the HP Smart Tank 5100 series printer or HP Smart Tank 5101, 5102, 5103 printer or hp smart tank 5000series printer to fix the clogged inks. This shows the step by step process to do the complete printhead cleaning and to restore the
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