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StanInAuburn
Level 1
6 5 0 2
Message 1 of 64
21,021
Flag Post

Solved!

Message saying“ HPDM.framework” will damage your computer.

HP Recommended
HP Color Laser Jet Pro MPF M281cdw
macOS 10.15 Catalina

Starting yesterday, October 24, 2020 I can no longer print any documents from my Macbook Pro directly to my network printer (its an HP Color Laserject  Pro MPF M281cdw). . Each time I try, an error message window pops up saying "HPDM.framework” will damage your computer. I also get similar windows for other HP files saying they are malware. It seems  HP had its driver  certificate revoked. In the  meantime, I  can print by sending docs to my iPad and then using AirPrint, but its is very inconvenient. Please get your software certificate signed so we can use it from my Macbook Pro.

1 ACCEPTED SOLUTION

Accepted Solutions
BryanCustomPure
Level 7
473 470 45 148
Message 2 of 64
Flag Post
HP Recommended

The solution is to download (and install) this package (From HP FTP) which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...
The install takes a bit. Let it run, even if it seems like it stalled out!

It is NOT the same as the driver package, Easy Start, or Easy Admin other people are recommending.


If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try restarting. Then go about uninstalling your printer and reinstalling by going through Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.


Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!


If this solved your issue, please thumbs up and mark as solved!

View solution in original post

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63 REPLIES 63
BryanCustomPure
Level 7
473 470 45 148
Message 2 of 64
Flag Post
HP Recommended

The solution is to download (and install) this package (From HP FTP) which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...
The install takes a bit. Let it run, even if it seems like it stalled out!

It is NOT the same as the driver package, Easy Start, or Easy Admin other people are recommending.


If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try restarting. Then go about uninstalling your printer and reinstalling by going through Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.


Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!


If this solved your issue, please thumbs up and mark as solved!

Was this reply helpful? Yes No
StanInAuburn
Author
Level 1
6 5 0 2
Message 3 of 64
Flag Post
HP Recommended

Thanks for the help Bryan, your solution worked perfectly!

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Garrybird
Level 1
1 1 0 5
Message 4 of 64
Flag Post
HP Recommended

This did not work for me. Other option?

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Alescia
New member
1 1 0 1
Message 5 of 64
Flag Post
HP Recommended

Link won't open, says page doesn't exist

 

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DocSkeins
New member
1 1 0 2
Message 6 of 64
Flag Post
HP Recommended

Your suggestion worked, sort of. I installed the suggested software from the link, rebooted, uninstalled and reinstalled the printer (Laserjet CP3525dn), and rebooted again. The message " 'HPDM.framework' will damage your computer" did not go away. When I try to print a document, the printer queue says it cannot find the printer. But then, when I click the "OK" button on the message about the HPDM.framework situation, the document prints! Go figure. At least for now, I can print. This is so crazy. Is this an HP issue or is it bizarre malware?

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StanInAuburn
Author
Level 1
6 5 0 2
Message 7 of 64
Flag Post
HP Recommended

Update: What worked for me was to first uninstall everything, then upload  and install the FTP link. Once that is installed, then reinstall from Easy Set-up. Anyway, it worked for me, I got a clean installation and no more error  message windows.

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Jolinem
Level 2
15 12 0 3
Message 8 of 64
Flag Post
HP Recommended

This started for me today, Oct. 25.  I performed the "solution" that was suggested, but I keep getting the message: 

Safari can't resume this download , The file “hp-printer-essentials-S-5_14_8_4.pkg-2.download” doesn’t appear to be a valid download file.

 I am using MAC OS Catalina...Any help you can give me would be greatly appreciated.

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StanInAuburn
Author
Level 1
6 5 0 2
Message 9 of 64
Flag Post
HP Recommended

Update 2: I was using Google Chrome for the FTP download.

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BryanCustomPure
Level 7
473 470 45 148
Message 10 of 64
Flag Post
HP Recommended

You have to wait for the entire download. it should not end with ".download"

 

If you try these suggestions, please start a new post and message me with the link. I will help you there. I am no longer following this thread.

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