-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Message saying“ HPDM.framework” will damage your computer.

Create an account on the HP Community to personalize your profile and ask a question
10-24-2020 04:47 PM
Starting yesterday, October 24, 2020 I can no longer print any documents from my Macbook Pro directly to my network printer (its an HP Color Laserject Pro MPF M281cdw). . Each time I try, an error message window pops up saying "HPDM.framework” will damage your computer. I also get similar windows for other HP files saying they are malware. It seems HP had its driver certificate revoked. In the meantime, I can print by sending docs to my iPad and then using AirPrint, but its is very inconvenient. Please get your software certificate signed so we can use it from my Macbook Pro.
Solved! Go to Solution.
Accepted Solutions
10-24-2020 07:14 PM
The solution is to download (and install) this package (From HP FTP) which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...
The install takes a bit. Let it run, even if it seems like it stalled out!
It is NOT the same as the driver package, Easy Start, or Easy Admin other people are recommending.
If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try restarting. Then go about uninstalling your printer and reinstalling by going through Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.
Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!
If this solved your issue, please thumbs up and mark as solved!
10-24-2020 07:14 PM
The solution is to download (and install) this package (From HP FTP) which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...
The install takes a bit. Let it run, even if it seems like it stalled out!
It is NOT the same as the driver package, Easy Start, or Easy Admin other people are recommending.
If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try restarting. Then go about uninstalling your printer and reinstalling by going through Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.
Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!
If this solved your issue, please thumbs up and mark as solved!
10-25-2020 09:41 AM
Your suggestion worked, sort of. I installed the suggested software from the link, rebooted, uninstalled and reinstalled the printer (Laserjet CP3525dn), and rebooted again. The message " 'HPDM.framework' will damage your computer" did not go away. When I try to print a document, the printer queue says it cannot find the printer. But then, when I click the "OK" button on the message about the HPDM.framework situation, the document prints! Go figure. At least for now, I can print. This is so crazy. Is this an HP issue or is it bizarre malware?
10-25-2020 10:13 AM
Update: What worked for me was to first uninstall everything, then upload and install the FTP link. Once that is installed, then reinstall from Easy Set-up. Anyway, it worked for me, I got a clean installation and no more error message windows.
10-25-2020 12:35 PM
This started for me today, Oct. 25. I performed the "solution" that was suggested, but I keep getting the message:
Safari can't resume this download , The file “hp-printer-essentials-S-5_14_8_4.pkg-2.download” doesn’t appear to be a valid download file.
I am using MAC OS Catalina...Any help you can give me would be greatly appreciated.
10-25-2020 01:00 PM
You have to wait for the entire download. it should not end with ".download"
If you try these suggestions, please start a new post and message me with the link. I will help you there. I am no longer following this thread.