Microsoft update KB5015807 stops scanning - 3630 Deskjet

[Micksmum_79]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Microsoft update KB5015807 stops scanning - HP Support Community - 8430470
Reply:

I'm having the exact same issues with my 3630 Deskjet, I do have the reinstall disc but my DVD reader writer also stopped working at the same time so I'm unable to to reinstall the soft ware.
How do I find the update that caused the problem? It was not a normal update where I was asked if I wanted to do it then, it just did it very quickly. I had not long done a successful scan before the update then it has not worked since.

[Nirvana_95]

Hi @Micksmum_79

Welcome to the HP support community.

I understand that you are unable to scan after the windows update, I am glad to assist you.

This seems to be a driver issue, this happens if the driver is incorrectly installed.

Follow these steps to fix the issue:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app

Click here to download

(Note: Don't connect the USB cable until prompted during the installation.)

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.