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Microsoft Windows 10 (64-bit)

I have an HP Photosmart All-in-One Printer - B010a, with warrantly expired.

My hp printer can print but can't scan with any software.

I downloaded Hp Scan Doctor and in fact he say that i missing the scan driver for my printer, but when i push the botton to download it he send me to the website, in the exaclty page where there aren't drivers and where i downloaded Scan Doctor.

 

I try also cd rom but it don't contain the driver I need. So I hop that HP solve this, because is not more in warrantly but law say that i must have possibility to download driver of the product i bought.

1 REPLY 1
HP Recommended

@Gabri54 

 

Welcome to the HP User Community.

 

The printer series appears to be from some time around the year 2009.

 

The drivers are not "missing" - the printer is not supported on Windows 10.

In fact, all the HP drivers for Windows have been removed by HP.

Why?  Software no longer works, security concerns, lack of support and cost effective interest in the old product line.

 

The only print option provided at the HP drivers and software page is to install the built-in Windows print drivers.

 

If you wish to do so - AND if the option is available in your region, the following third party SCAN software (not HP) might work.  The company specializes in older, unsupported printers.

VueScan – Third party software

 

 

References still available for this model include the following:

Printer Specifications for HP Photosmart e-All-in-One Printers (B010a and B010b)  

 

Built-in Windows print driver software

HP printer setup (Windows built-in driver) 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP Photosmart All-in-One Printer series - B010 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 



Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.