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‎01-06-2017 03:04 PM

HP Recommended

I have reinstalled at least twenty times. I found out it is a conflict between my  3 in printer  and my scanner . I have a scanjet G4050 and a  Deskjet  3512. I have tried many things but I cannot get the  scan.msi back  the 3in1 scans beautifully . I used the third party  free sample vue6495 and it worked beautifully which showed me that it is  HPs faulty conflict and nothing to do with my hardware .

@amyj716 wrote:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=79477&lc=en&cc=us&dlc=en&lang=en&cc=us&s...

 

You can download software and drivers from the website.  Maybe do a re-install.

 

HTH!

 

Amy

 

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‎06-15-2017 10:53 AM

HP Recommended

I have loaded and reloaded the orginal cd and the software on line and it still will not work. I am missing the msi. file and downloading cd or on line will not put it back.

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‎10-14-2017 02:12 PM

HP Recommended

Computer crashed.  After recovery trying to reload software for scanner.  Message was fatal error, missing scan.msi

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‎02-20-2018 02:50 PM

HP Recommended

I tried to update my HP Scanjet G4050 software today as the last time was in 2013.  I downloaded the current software and during installation it said I needed to uninstall the old software - which I did.  Now when I try to continue with the installation of the update, I get "missing scan.msi file".  I've tried reinstalling from the CD that came with the scanner and have also tried to redownload and install the update from HP and I keep getting the "missing scan.msi file" error.  I've tried the suggestions in this forum but to no avail.   Has anyone really figured this out?

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‎02-22-2018 04:08 PM

HP Recommended

My scanjet g4050 has been working fine on a Windows 7 Acer laptop.  The scanner software has never been updated since it was new in 2013 so I attempted to update it.  During installation I get a missing scan.msi file error.  I have tried installing from both the CD and downloads many times, however, I still get the error.  I have tried many suggestions from the forums but still get the same error.  It seems that this error has been a problem for many years.  Has anyone found a solution that works?

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