Moved to another country and cannot use the printer anymore with new ink

[martin1215]

I bought a printer in Poland and moved to Malaysia, now I cannot use the cartridges I purchased here as they are considered "incompatible cartridges". How can I change my regional settings to continue using this printer with locally purchased cartridges?

Product Name HP DeskJet 3700 All-in-One Printer series (3750)

Product Number T8X12B

[martin1215]

No HP Support Agents to reply? Anyone knows what to do now? Or should I just give up and buy a new printer? 😉 

[Sneha_01]

Hi @martin1215,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I will surely help you with the Regionalisation.

To perform a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

 

[martin1215]

Thank you @rachel571 for your answer, but please let me know what is the next step after steps 1-4 are performed?

edit: I see that I need to provide a special code to set a new region, please reach out to me via direct message to provide the code.

Best regards,

Martin

[martin1215]

For anyone concerned - I spent almost two hours on providing all the information and screenshots requested by Rachel571 and then I was advised to contact HP Support:

Thank you for your response.Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support