My HP ENVY 4500 printer driver is not available redue

[Stein3]

Hi,

I have an HP Envy 4500. It had been working fine but then I started getting printer errors. It still works on my Wife's Macbook. I have tried uninstalling and reinstalling the software and followed all the instructions from a Previous solution  but this did not work. Any additional thoughts? 

Thanks,

[KrazyToad]

@Stein3

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe and follow the onscreen instructions

Keep me posted
 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Stein3]

Hi @KrazyToad,

Thanks for getting back to me. Can I ask a few questions for clarification.

"1.) In Windows, search for and open Programs and features " is this the same as "Apps and features"?

and if so

"2.) Select your HP Printer" Should I be selecting    "HP Smart" as I do not see something for my individual printer

Thanks!

[KrazyToad]

@Stein3

1) Yes it's the same as Program and Features

2) Uninstall any Program that says HP Printer Ex. Smart App.

☺️

[Stein3]

HI @KrazyToad

Working on step 9. Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.

I get an error that

Unable to remove HP ENVY 4500 Series Class Driver, x64, Type 4 - User Mode driver.

The specified driver is currently in use.

In the attached images you can see

1. that I  removed the printer.

2. The error

3./4. What I clicked from the drivers menu

5. That there are no HP apps on the computer.

I have already tried rebooting then removing the driver.

Thanks,

-Brian

[Stein3]

Was able to delete the driver by following this post.

https://h30434.www3.hp.com/t5/Inkjet-Printing/Won-t-remove-printer-driver-because-it-is-quot-in-use-...

[Jay_G24]

Were you able to install the full featured drivers on the computer?

[Stein3]

@krazytoad, @jay_G24

Not yet.

I still get errors.

Not sure what to try next.

[Jay_G24]

Could you share the error messages?

[Stein3]

Hi @JAY_G24

I tried to go through the recommended steps again and  took screen shots of errors along the way.

When attempting to delete my printer software I got the below errors:

Error -2081883401: Failed to uninstall device with serial number: CN570341WB05X4.

and

Error -2081883395: Failed to uninstall device with serial number:

Then when I was running the file EN4500_198.exe downloaded from: https://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe

I get an error that I cannot connect to the internet:

Since my internet is connected I am not sure what to do next. If I go straight to the address provided it just has me download the same exe file again. Additionally in Printers I now see that my printer does not have drivers installed.

Additionally when I open my computer I got a message  that my scanner no longer works because the printer is not connected to the network. It should be noted that the printer still works on my wifes airbook.

Please advise on next steps,

thanks,

-Brian