My HP deskjet 1050 does not print in windows 10

[deskjet1050user]

My HP Deskjet 1050 works perfectly fine on my dads WIn 8 Laptop(both printing and scanning). I just installed the software on my Win 10 and though it scans perfectly fine, it doesnt print.  The print doctor shows a Device error message and states that there is a cartridge/printhead problem. I'm using the appropriate cartridge as per model specifications and it prints perfectly well in Win 8. (Im using a single tri color cartridge) I also removed the drivers as per a forum post and ran the print doctor again. Still shows the issue. any fixes please.

[Betty0610 · Accepted solution]

@deskjet1050user

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Also, do insert a black ink cartridge and try to print.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[deskjet1050user]

a perfect Fix. Thank you ver much , Betty 0610

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)