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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-01-2025 12:20 PM

HP Recommended
Operating System: Microsoft Windows 11

my printer just stopped working.   I just put in new ink on colors

Reply
1 REPLY 1

‎08-03-2025 01:31 PM

HP Recommended

@pnhbadprinter, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

It sounds like you're experiencing issues with your HP DeskJet 2852e Printer despite having recently replaced the ink cartridges. Here are some troubleshooting steps you could try to resolve your printer issue:

Check Cartridge Installation

  1. Confirm Cartridge Placement: Ensure that the new ink cartridges are properly installed. Remove them and reinstall them carefully, making sure they securely snap into place.

Reset the Printer

  1. Power Off: Turn off your printer by pressing the power button.
  2. Unplug the Printer: Disconnect the printer from the power source.
  3. Wait: Allow the printer to sit idle for about a minute.
  4. Plug it Back: Reconnect the printer to the power source and turn it on.

Check Printer Settings

  1. Printer Connectivity: Verify that your printer is properly connected to your computer or network. If using a wireless connection, ensure the printer is connected to the Wi-Fi network.
  2. Print Queue: Check your computer’s print queue to see if there are any pending print jobs. Cancel or restart any pending jobs as needed.

Test Print Quality

  1. Print a Test Page: Attempt to print a test page to see if the printer is able to successfully print. This action can help determine if it’s a connectivity issue or a printer function issue.

Printer Software

  1. Update or Reinstall the Software: Make sure the printer software and drivers are up-to-date. Consider reinstalling the printer driver software if needed.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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