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‎05-12-2022 07:03 PM

HP Recommended

No change.  I see the screen flash "install Supplies" for a split second, and then it goes to the language screen -- same as photo I uploaded on 5/10/2022 at 3:01 p.m.

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‎05-16-2022 10:47 AM

HP Recommended

Unfortunately, there is no solution to your problem. This is a hardware problem. Therefore, the printer must be checked by a service.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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‎05-16-2022 04:13 PM

HP Recommended

Thanks for your time and for confirming what I suspected--the touchscreen has been "flakey" pretty much since the day I bought this printer.  GREAT printer with the exception of the touchscreen.

The only thing I can't do via my HP Smart computer dashboard is COPY--would be nice to see HP update the HP Smart dashboard to include a COPY button.   

Yes, I know I can scan and then print as many copies as I like, but a simple COPY button on the HP Smart screen would be very convenient and fewer steps

Again, thank you for your time..

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