• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-12-2022 07:03 PM

HP Recommended

No change.  I see the screen flash "install Supplies" for a split second, and then it goes to the language screen -- same as photo I uploaded on 5/10/2022 at 3:01 p.m.

Was this reply helpful? Yes No

‎05-16-2022 10:47 AM

HP Recommended

Unfortunately, there is no solution to your problem. This is a hardware problem. Therefore, the printer must be checked by a service.

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎05-16-2022 04:13 PM

HP Recommended

Thanks for your time and for confirming what I suspected--the touchscreen has been "flakey" pretty much since the day I bought this printer.  GREAT printer with the exception of the touchscreen.

The only thing I can't do via my HP Smart computer dashboard is COPY--would be nice to see HP update the HP Smart dashboard to include a COPY button.   

Yes, I know I can scan and then print as many copies as I like, but a simple COPY button on the HP Smart screen would be very convenient and fewer steps

Again, thank you for your time..

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.